Category Archives: Actinic Support

Advice for users of Actinic ecommerce software, including common Actinic problems and suggested solutions.

About This Blog

Posted on October 15, 2011 by Rob

Matrix23 is run by me, Rob Butler. I have been working with the Actinic Software since 2006 and have found over the years that there are a number of things worth remembering when working with Actinic. I set up the … Continue reading →

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Top Level Section Missing from Actinic Menu

Posted on June 24, 2011 by Rob

If you have a top level section missing from your Actinic menu make sure you have ‘Include in Site Map’ ticked on the General tab for the section in the content tree.

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Actinic Order Problem

Posted on February 28, 2011 by Rob

A client of mine recently had a problem with Actinic V8 in which he couldn’t go any further because Actinic kept saying there was an order error which was staying as pending when it should have completed. He eventually resolved … Continue reading →

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Sage Pay Error Code 5030

Posted on October 30, 2010 by Rob

If you get error code 5030: This transaction attempt has failed. We are unable to redirect you back to the web store from which you were purchasing. The details of the failure are given below. Status: INVALID Status Detail: 5030 … Continue reading →

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Actinic Sage Pay Issues

Posted on October 30, 2010 by Rob

Problem: the customer completes the transaction OK but the following occurs: The transaction goes through OK but the order comes back into Actinic under Pending Payment Service Provider Solution: make sure the following files have the correct information in them: OCCPROTXScriptTemplate.pl (Site … Continue reading →

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