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	<title>Matrix23 Blog &#187; Actinic Support</title>
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		<title>Useful Actinic Guides</title>
		<link>http://www.matrix23.co.uk/blog/useful-actinic-guides/</link>
		<comments>http://www.matrix23.co.uk/blog/useful-actinic-guides/#comments</comments>
		<pubDate>Fri, 06 Jan 2012 17:38:47 +0000</pubDate>
		<dc:creator>Rob</dc:creator>
				<category><![CDATA[Actinic Support]]></category>
		<category><![CDATA[Actinic]]></category>

		<guid isPermaLink="false">http://www.matrix23.co.uk/blog/?p=254</guid>
		<description><![CDATA[Useful Actinic information including FAQs, downloadable Actinic user guides, Actinic best practice, using associated products with Actinic and much more. <a href="http://www.matrix23.co.uk/blog/useful-actinic-guides/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>How To Prevent Your Website from Being Hacked</title>
		<link>http://www.matrix23.co.uk/blog/how-to-prevent-your-website-from-being-hacked/</link>
		<comments>http://www.matrix23.co.uk/blog/how-to-prevent-your-website-from-being-hacked/#comments</comments>
		<pubDate>Fri, 06 Jan 2012 17:23:46 +0000</pubDate>
		<dc:creator>Rob</dc:creator>
				<category><![CDATA[Actinic Support]]></category>
		<category><![CDATA[Security]]></category>

		<guid isPermaLink="false">http://www.matrix23.co.uk/blog/?p=251</guid>
		<description><![CDATA[Sometimes websites get hacked into. When this happens it can cause a great deal of distress, not only for the website owner but also for the hosting provider and also for visitors to the website if the hack results in &#8230; <a href="http://www.matrix23.co.uk/blog/how-to-prevent-your-website-from-being-hacked/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Problems with Importing a Snapshot</title>
		<link>http://www.matrix23.co.uk/blog/problems-with-importing-a-snapshot/</link>
		<comments>http://www.matrix23.co.uk/blog/problems-with-importing-a-snapshot/#comments</comments>
		<pubDate>Fri, 06 Jan 2012 10:31:57 +0000</pubDate>
		<dc:creator>Rob</dc:creator>
				<category><![CDATA[Actinic Support]]></category>
		<category><![CDATA[Actinic]]></category>
		<category><![CDATA[snapshot]]></category>

		<guid isPermaLink="false">http://www.matrix23.co.uk/blog/?p=247</guid>
		<description><![CDATA[If you&#8217;re having problems importing an Actinic snapshot these pointers may help. If you were sent a full site snapshot which you tried to import by going to File &#62; Snapshot &#62; Import Site and you encountered an error message &#8230; <a href="http://www.matrix23.co.uk/blog/problems-with-importing-a-snapshot/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Actinic Payment Service Provider Authorisation Error</title>
		<link>http://www.matrix23.co.uk/blog/actinic-payment-service-provider-authorisation-error/</link>
		<comments>http://www.matrix23.co.uk/blog/actinic-payment-service-provider-authorisation-error/#comments</comments>
		<pubDate>Tue, 15 Nov 2011 10:36:07 +0000</pubDate>
		<dc:creator>Rob</dc:creator>
				<category><![CDATA[Actinic Support]]></category>
		<category><![CDATA[Actinic]]></category>

		<guid isPermaLink="false">http://www.matrix23.co.uk/blog/?p=232</guid>
		<description><![CDATA[We had this come up recently on Actinic V11. We checked the secret key and all the other settings but they were all correct. In the end we called SagePay and asked for a new secret key &#8211; in the &#8230; <a href="http://www.matrix23.co.uk/blog/actinic-payment-service-provider-authorisation-error/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Actinic Checksum Error</title>
		<link>http://www.matrix23.co.uk/blog/actinic-checksum-error/</link>
		<comments>http://www.matrix23.co.uk/blog/actinic-checksum-error/#comments</comments>
		<pubDate>Tue, 15 Nov 2011 10:31:59 +0000</pubDate>
		<dc:creator>Rob</dc:creator>
				<category><![CDATA[Actinic Support]]></category>
		<category><![CDATA[Actinic]]></category>
		<category><![CDATA[checksum]]></category>

		<guid isPermaLink="false">http://www.matrix23.co.uk/blog/?p=229</guid>
		<description><![CDATA[If one person (e.g. the web designer) does a Publish To Web, then sends a snapshot to someone else (e.g. the client) who then also does a Publish To Web, the second person to upload will probably see an error &#8230; <a href="http://www.matrix23.co.uk/blog/actinic-checksum-error/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>About This Blog</title>
		<link>http://www.matrix23.co.uk/blog/about-this-blog/</link>
		<comments>http://www.matrix23.co.uk/blog/about-this-blog/#comments</comments>
		<pubDate>Sat, 15 Oct 2011 10:43:54 +0000</pubDate>
		<dc:creator>Rob</dc:creator>
				<category><![CDATA[Actinic Support]]></category>

		<guid isPermaLink="false">http://www.matrix23.co.uk/blog/?p=222</guid>
		<description><![CDATA[Matrix23 is run by me, Rob Butler. I have been working with the Actinic Software since 2006 and have found over the years that there are a number of things worth remembering when working with Actinic. I set up the &#8230; <a href="http://www.matrix23.co.uk/blog/about-this-blog/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Top Level Section Missing from Actinic Menu</title>
		<link>http://www.matrix23.co.uk/blog/top-level-section-missing-from-actinic-menu/</link>
		<comments>http://www.matrix23.co.uk/blog/top-level-section-missing-from-actinic-menu/#comments</comments>
		<pubDate>Fri, 24 Jun 2011 10:32:10 +0000</pubDate>
		<dc:creator>Rob</dc:creator>
				<category><![CDATA[Actinic Support]]></category>
		<category><![CDATA[Actinic]]></category>

		<guid isPermaLink="false">http://www.matrix23.co.uk/blog/?p=202</guid>
		<description><![CDATA[If you have a top level section missing from your Actinic menu make sure you have &#8216;Include in Site Map&#8217; ticked on the General tab for the section in the content tree.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Actinic Order Problem</title>
		<link>http://www.matrix23.co.uk/blog/actinic-order-problem/</link>
		<comments>http://www.matrix23.co.uk/blog/actinic-order-problem/#comments</comments>
		<pubDate>Mon, 28 Feb 2011 14:58:58 +0000</pubDate>
		<dc:creator>Rob</dc:creator>
				<category><![CDATA[Actinic Support]]></category>
		<category><![CDATA[Actinic]]></category>

		<guid isPermaLink="false">http://www.matrix23.co.uk/blog/?p=178</guid>
		<description><![CDATA[A client of mine recently had a problem with Actinic V8 in which he couldn&#8217;t go any further because Actinic kept saying there was an order error which was staying as pending when it should have completed. He eventually resolved &#8230; <a href="http://www.matrix23.co.uk/blog/actinic-order-problem/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Sage Pay Error Code 5030</title>
		<link>http://www.matrix23.co.uk/blog/sage-pay-error-code-5030/</link>
		<comments>http://www.matrix23.co.uk/blog/sage-pay-error-code-5030/#comments</comments>
		<pubDate>Sat, 30 Oct 2010 12:31:23 +0000</pubDate>
		<dc:creator>Rob</dc:creator>
				<category><![CDATA[Actinic Support]]></category>
		<category><![CDATA[Actinic]]></category>
		<category><![CDATA[Sage Pay]]></category>

		<guid isPermaLink="false">http://www.matrix23.co.uk/blog/?p=167</guid>
		<description><![CDATA[If you get error code 5030: This transaction attempt has failed. We are unable to redirect you back to the web store from which you were purchasing. The details of the failure are given below. Status: INVALID Status Detail: 5030 &#8230; <a href="http://www.matrix23.co.uk/blog/sage-pay-error-code-5030/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>Actinic Sage Pay Issues</title>
		<link>http://www.matrix23.co.uk/blog/actinic-sage-pay-issues/</link>
		<comments>http://www.matrix23.co.uk/blog/actinic-sage-pay-issues/#comments</comments>
		<pubDate>Sat, 30 Oct 2010 12:27:15 +0000</pubDate>
		<dc:creator>Rob</dc:creator>
				<category><![CDATA[Actinic Support]]></category>
		<category><![CDATA[Actinic]]></category>
		<category><![CDATA[Sage Pay]]></category>

		<guid isPermaLink="false">http://www.matrix23.co.uk/blog/?p=165</guid>
		<description><![CDATA[Problem: the customer completes the transaction OK but the following occurs: The transaction goes through OK but the order comes back into Actinic under Pending Payment Service Provider Solution: make sure the following files have the correct information in them: OCCPROTXScriptTemplate.pl (Site &#8230; <a href="http://www.matrix23.co.uk/blog/actinic-sage-pay-issues/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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