Matrix23 Blog

You or one of your customers have tried to use your website and have received the following error message:

This shopping application requires permission to use cookies on your machine, but this has been denied.

This can be for several different reasons, but they are all under your control:

- you may have disallowed cookies altogether in your browser

- you may have the privacy policy in your browser or internet security software/firewall set to a level that stops cookies from being used by this shopping site

Cookies in this shopping application are used to keep track of your cart contents, remember names and addresses when you ask for them to be remembered and, when relevant, keep you logged on.

Cookies are not used in any way that abuses your privacy or security.

Please change your settings to allow cookies either in your browser or firewall. If you choose not to, I’m afraid that we cannot complete your request.

Please click here to return to the catalog.

This is sometimes caused by having the time set incorrectly on your PC. Check that you have the correct date and time on your PC.

Cookies are set to expire after a certain period of time, usually within 24 hours. If the date or time on your PC is wrong it may trick the cookie into expiring as soon as it is created.

Here are a few things to try when you’ve torn out all your hair and your head is bleeding profusely because you’ve been banging it so hard on the desk. In case you hadn’t realised you are in Actinic Hell. These tips may help you to regain your sanity. These suggestions are general in nature and have been known to work in a variety of different situations.

1. Compact The Databases. To do this go to Housekeeping  >> Compact Databases, tick both boxes and press OK. Actinic will close and compact the databases. When the dialog box pops up to tell you that the compacting is complete, re-open the Actinic software and Update / Publish to Web.
2. Have You Tried Turning it Off and On Again? OK this may sound silly but it has been known to work. Firstly try closing and restarting your Actinic software (remember to create a snapshot when closing down). Your second option is to try closing the Actinic software, reboot your computer and re-open Actinic.
3. Refresh Your Website. To do a website refresh in Actinic go to Help >> Troubleshooting >> Web Site Purge and Refresh, tick all three boxes and then click ‘Delete and Refresh’. You can also refresh the site by going to Web >> Refresh Website, but this won’t allow you to select which types of files to refresh. The main point to remember with either option is to tick the box to exclude any unchanged image files – ticking this will speed things up considerably.
4. Increase Script ID. Go to Web >> Network Setup, locate the CGI Script ID Number in the bottom left of the screen and increase the number in the box (so if it says 1 change it to 2). You then need to click Apply and OK (if Apply is greyed out then click into another box, delete a character and retype it – this should make the Apply button clickable). Then go to Help >> Troubleshooting >> Web Site Purge and Refresh, tick all three boxes and then click ‘Delete and Refresh’.

If you’ve tried all of the above but they have not solved the problem you are experiencing you will need to find a solution that is specific to your issue. If you can’t find any mention of the problem you are having on this website please email me with the details and I will try to help.

You’ve gone to print an invoice from within Actinic and received the following error:

Error in File C:\Program Files\Actinic v9\Invoices.rpt:

Request cancelled by the user.

Or words to that effect.

It’s most likely a printer issue. Either the printer is not plugged in, not turned on, or not set up properly to work with Actinic.

Go to print the invoice (or packing list) as usual but go to Printer Setup when the dialog box comes up and make sure Actinic is trying to use the correct printer.

OK, so you’ve made some changes to your site within the Actinic software, you’ve pressed ‘Publish to Web’ (V9) or ‘Update Website’ (V8), but the changes are not showing up on your website and you’re wondering why.

Here are a few possible causes together with suggested solutions.

1. You might be looking at a cached version of the page in your browser. Try refreshing the page – press the F5 button on your keyboard (or Ctrl + F5) to reload the page. If the changes still don’t appear it’s most likely that Actinic has not uploaded the changes properly, in which case move to step 2.
2. Have a look at the changes you made in the Page Preview window within Actinic. If you can see the changes there but not on your actual website it may be that the Actinic software has not uploaded the amended files. First of all try Compacting the Databases. To do this go to Housekeeping  >> Compact Databases, tick both boxes and press OK. Actinic will close and compact the databases. When the dialog box pops up to tell you that the compacting is complete, re-open the Actinic software and Update / Publish to Web. If that still hasn’t solved the problem you may need to do a site refresh.
3. Website Refresh. An Actinic website refresh may take a long time, depending on the size of your store, and should only be done if absolutely necessary. Before you embark on a refresh it’s a good idea to totally rule out the ‘cached page’ possibility mentioned in step 1. To do this you may need to ask someone else to view the website on a different PC to find out if they can see the changes you made. If they can then you have a ‘browser cache’ issue and not an Actinic upload issue, in which case you don’t need to do anything more within Actinic, you just need to learn about page caching.If you’ve already asked someone else or you’ve looked at your site on a different PC and you can’t see the changes there either, then a website Refresh might be the best option. To do a website refresh in Actinic go to Help >> Troubleshooting >> Web Site Purge and Refresh, tick all three boxes and then click ‘Delete and Refresh’. You can also refresh the site by going to Web >> Refresh Website, but this won’t allow you to select which types of files to refresh. The main point to remember with either option is to tick the box to exclude any unchanged image files – ticking this will speed things up considerably.
4. If you are still having problems after all that it’s probably time to call your webmaster and/or send them a copy of your latest snapshot so they can investigate for you.