Category Archives: Actinic Support
Useful Actinic Guides
Useful Actinic information including FAQs, downloadable Actinic user guides, Actinic best practice, using associated products with Actinic and much more. Continue reading
How To Prevent Your Website from Being Hacked
Sometimes websites get hacked into. When this happens it can cause a great deal of distress, not only for the website owner but also for the hosting provider and also for visitors to the website if the hack results in … Continue reading
Problems with Importing a Snapshot
If you’re having problems importing an Actinic snapshot these pointers may help. If you were sent a full site snapshot which you tried to import by going to File > Snapshot > Import Site and you encountered an error message … Continue reading
Actinic Payment Service Provider Authorisation Error
We had this come up recently on Actinic V11. We checked the secret key and all the other settings but they were all correct. In the end we called SagePay and asked for a new secret key – in the … Continue reading
Actinic Checksum Error
If one person (e.g. the web designer) does a Publish To Web, then sends a snapshot to someone else (e.g. the client) who then also does a Publish To Web, the second person to upload will probably see an error … Continue reading