How To Prevent Your Website from Being Hacked
Sometimes websites get hacked into. When this happens it can cause a great deal of distress, not only for the website owner but also for the hosting provider and also for visitors to the website if the hack results in a phishing scam. Sometimes a website hack can be obvious because the intention of the hacker was to cause disruption to your site, but at other times hacking can go unnoticed, especially if the hacker wanted to use your domain as a base for a phishing scam.
A phishing scam is where somebody installs files on a website and makes Read more [...]
Posted in Actinic Support, Security
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Problems with Importing a Snapshot
If you're having problems importing an Actinic snapshot these pointers may help.
If you were sent a full site snapshot which you tried to import by going to File > Snapshot > Import Site and you encountered an error message like this:
Library error - This is not a ZIP file or the structure of ZIP file is damaged! has been caught.
there are a number of possible explanations and solutions.
Possible Causes:
You are trying to import the snapshot directly from a memory stick or other external hard drive
The snapshot may have become Read more [...]
How To Write Effective Meta Descriptions
When you search for something on Google or any other search engine, what you see in the search results is usually the page title of each site followed by the URL and then the meta description (I say 'usually' because Google can sometimes show text that is different from a site's page title and meta description, but that's another story).
Here are two examples of how a website's listing may appear in the search results:
The top line (in blue) is the page title. Then you have the URL or website address underneath (in green) followed by the Read more [...]
Posted in Google, Search Engine Optimisation (SEO)
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Actinic Payment Service Provider Authorisation Error
We had this come up recently on Actinic V11. We checked the secret key and all the other settings but they were all correct. In the end we called SagePay and asked for a new secret key - in the process of doing this someone at SagePay said they had encountered this issue before and they had resolved it by copying the secret key and encryption password and pasting them in again at their end. They did this and it resolved the problem. Why, I don't know, but it worked! They said they would inform everyone at SagePay about this issue so with any Read more [...]
Actinic Checksum Error
If one person (e.g. the web designer) does a Publish To Web, then sends a snapshot to someone else (e.g. the client) who then also does a Publish To Web, the second person to upload will probably see an error like the one above. It's nothing to worry about - the second person simply needs to Publish To Web one more time and this should be resolved. Read more [...]